Refund policy
At Saaj Creations, we ensure your handcrafted luxury décor products are delivered safely and on time.
📦 Order Processing Time
• All orders are processed within 1–3 business days
• Customized or made-to-order products may take an additional 3–5 business days
👉 Orders are not shipped on Sundays or public holidays
🚀 Delivery Time
• Standard delivery: 5–10 business days across India
• Remote locations may take slightly longer depending on courier service availability
📌 Delivery timelines may vary due to unforeseen delays or courier-related issues
💸 Shipping Charges
• Free Shipping on prepaid orders (if applicable)
• COD orders may include a small additional charge
👉 Final shipping charges will be visible at checkout
📍 Order Tracking
Once your order is shipped, you will receive:
• Tracking ID via SMS / Email / WhatsApp
• Real-time tracking updates for your order
📦 Packaging & Safety
• All products are packed using premium-quality protective materials
• Extra care is taken for fragile resin and handcrafted décor items
👉 Damage Protection Available (claim valid with unboxing video)
⚠️ Delivery Issues
If you face any issue such as:
• Damaged product
• Missing item
• Wrong product delivery
📸 Please contact us within 24 hours with:
• Unboxing video
• Order details
❌ Failed Delivery / Incorrect Address
• Please ensure the correct address and phone number while placing your order
• Re-shipping charges may apply if delivery fails due to incorrect details
🔄 Multiple Delivery Attempts
• Our courier partners will attempt delivery 2–3 times
• After unsuccessful attempts, the order may be marked as RTO (Return to Origin)
📞 Contact Us
📱 Call/WhatsApp: +91 9990127510
❤️ Note from Saaj Creations
Every product at Saaj Creations is handcrafted with attention to detail and packed like a premium gift. We ship every order with care, love, and complete protection to ensure it reaches you beautifully.